BioFilm Privacy Policy

This Privacy Policy governs how BioFilm, Inc. (“BioFilm” or “we” or “us”) collects, uses, and stores your information when: (1) you access and use our websites and mobile applications, including but now limited to,, and any other digital platform where this Privacy Policy is posted (“Sites”); (2) purchase our products and services (“Products”); (3) communicate with us in any manner, such as by telephone or e-mail (“Communications”); and (4) we communicate with certain third-party entities, such as our service providers (“Third Parties”).


Please read this Privacy Policy carefully. By accessing our Sites, accessing our Products, or by Communicating with us in any manner, you represent you have read and understand this Privacy Policy.

What Information Do We Collect About You, and How Do We Use It?

Information We Collect How We Collect It How We Use It

Identifiers, such as:

  • Name.
  • E-mail address.
  • Telephone number.
  • Mailing address.
  • Date of birth.
  • Gender.
  • Search history on our Sites.
  • Geolocation information, such as zip code.
  • Information you provide to us in response to surveys and contests.
  • Directly from you when you use our Services, purchase our Products, or Communicate with us in any way.
  • From Third Parties, including but not limited our service providers and vendors.
  • To complete a transaction with you.
  • To facilitate your access to and use of our Sites.
  • To provide you access to our Products.
  • To process your customer service requests.
  • To maintain a secure online environment on our Sites and for the delivery of our Products.
  • To prevent and respond to abuse and fraud.
  • To prevent and respond to illegal activity.
  • To prevent the unlawful use and/or selling of our Products.
  • To enforce our terms, conditions, and policies.
  • To respond to your inquiries.
  • To market our Sites and Products to you.

Machine or device information, such as:

  • Device and browser information.
  • Internet service provider or mobile carrier.
  • Referring and exit pages.
  • Date and time stamps.
  • Clickstream data (including page clicks and scrolls).
  • Location (for access and use verification).
  • IP address and device ID.
  • Automatically from your device when you use our Sites.
  • From Third Parties, including service providers and vendors.
  • Analytical and statistical purposes for improvement of our Sites.
  • Maintaining and ensuring a secure online environment on our Sites and for the delivery of our Products.
  • To protect against fraud and/or other illegal activity.
  • Facilitating support services.
  • Customizing your experience of our Sites, including providing advertising and marketing services.
  • To prevent and respond to abuse and fraud.
  • To prevent and respond to illegal activity.
  • To prevent the unlawful use and/or selling of our Products.
  • To enforce our terms, conditions, and policies.

How Do We Share Your Information?

  • With Your Consent. We may, from time to time, disclose or share your information with your consent. We may obtain your consent in writing, online through “click-through” or related agreements, on our Sites, orally, in person, on the telephone, or by other means. We may share your information in these circumstances to complete a transaction, sign you up as a customer, or perform some other part of our Sites and/or Products.
  • With Our Affiliates. We may, from time to time, disclose your information to our affiliates for organizational purposes.
  • With Third Parties. We may share your information with certain Third Parties, such as business partners, advertising networks, data analytics providers, online and offline data collectors, operating systems and platforms, and service providers who provide us a service (e.g., customer service, ad measurement services, auditing, marketing, debugging to identify and repair error and/or protecting against malicious, deceptive, fraudulent, or illegal activity). BioFilm may also disclose anonymous, aggregated customer statistics for a variety of purposes, including describing services to prospective partners and other third parties.
  • Business Transfers / Bankruptcy. We may transfer your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which to any successor or to any person or entity that acquires ownership or control of the Sites and/or Products. This may occur in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of BioFilm’s assets. Other than to the extent ordered by a bankruptcy or other court proceeding, the use and disclosure of all transferred information will be subject to this Privacy Policy, unless provided otherwise.
  • By Law Or To Protect Rights. We may share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply agreements; (2) protect our rights or interests, property or safety or that of others; (3) in connection with claims, disputes, or litigation (in court or elsewhere); or (4) protect users of our Sites.

Do We Transfer Your Information To Other Countries?

The information we collect from and/or about you may be stored on servers and with Third Parties in the United States (where we are headquartered) or other countries, and whose laws may differ from the jurisdiction in which you live. Any transfer of your information is done with reasonable consideration of the applicable laws in the jurisdictions in which we operate.

How Do We Store & Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps, appropriate to the nature of information at issue, to adopt appropriate organizational, technical, and physical safeguards in alignment with all applicable laws and regulations.

How Long Do We Keep Your Information?

We keep your information for as long as necessary in accordance with the purposes for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is commercially reasonable and appropriate to the nature of the information subject to disposal.

Links To Other Websites

We may, from time to time, offer links to other websites from our Sites. These third-party websites may have terms of use and privacy policies that are different than ours. We recommend you review such terms of use and privacy policies prior to use or submitting any information to them. We cannot verify, warrant, endorse or take responsibility for the availability, accuracy, completeness, quality, practices, or policies of such website or content available from such website. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.

Cookies & Related Technologies

Our Sites may, from time to time, use “cookies” and related technologies. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website remember information about your visit, which can make it easier to visit the site again and make the site more useful to you. Cookies can also be used to deliver advertising to you, personalize your experience on a website, and help measure the effectiveness of ads and web searches.

The following are the types of cookies our Sites may use from time to time:

  • Essential. These cookies are essential to enable you to browse our Sites and use their features. Without these cookies, many of the services would not be available on our Sites.
  • Marketing. These cookies are used to deliver advertising that is relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
  • Personalization. These cookies are used to enhance your experience on our Sites by providing personalized content and features. These items allow our Sites to remember choices you made (such as your name, language, or region), and provide enhanced and more personal features.
  • Analytics. These cookies collect information about how you use our Sites (e.g., which pages you visit the most, etc.). This data may be used to help us optimize our Sites and make them easier to navigate.

Other related technologies we may employ from time to time include, but are not limited to:

  • Pixels (also known as web beacons). These are types of code embedded in a website, video, email, or advertisement that sends information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, email, or advertisement that contains a pixel, the pixel may permit us or a Third Party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from Third Parties that allow us to track our Communications, bring you advertising both on and off the Sites, and provide you with additional functionality.

Your Choices

We provide you the ability to exercise certain controls and choices regarding your information. To exercise any of the rights described below, send your request to We will respond to your request as possible and in accordance with all applicable laws and regulations.

You may submit your request directly, or through an authorized agent, subject to additional verification of your identity and/or the agent’s authorization. To protect your identity, we may also use reasonable efforts, consistent with applicable law, to verify your identity before responding to your request.

  • Correct Your Information. Depending on where you live, if you believe we have incorrect or inaccurate information about you, we will use reasonable efforts to allow you to update or correct the information we collect from and about you.
  • Access Your Information. Depending on where you live, you may have a right to know what information we have collected about or from you, how that information is being used, and with whom it is being shared. Depending on where you live, you may also be entitled to receive a copy of your information.
  • Delete Your Information. Depending on where you live, and subject to certain exceptions recognized by applicable law, you may have a right to ask that we delete your information.
  • Control Cookies. You may be able to disable and manage some cookies through our cookie manager tool, or through your browser settings. If you use multiple browsers on the same device, you will need to manage your settings for each browser.
  • Interest-Based Advertising. For more information or to opt-out of receiving interest-based advertising from participating third-party advertisers please visit:
  • Email Opt-Out. If at any time you wish to opt out or “unsubscribe” from receiving commercial emails related to our Sites or Products, you may use the unsubscribe link at the bottom of each Communication you receive. Please note that even if you opt-out of receiving commercial Communications from us, we reserve the right to send transactional or relationship Communications to you (e.g., changes to our Sites and/or Products you purchased, etc.).
  • Non-Discrimination. We will not discriminate against you for exercising any of your rights under applicable law and this section. That means if you exercise any of your rights in connection with your information, we will not deny you access or use of our Sites or purchase of our Products.

California Residents

California Consumer Privacy Act (CCPA)

All phrases used under this heading have the same meaning as those phrases defined under the CCPA.

Notice of Financial Incentive

Material Terms of Incentive

We provide you with a free sample of our Products in exchange for your personal information, such as your contact information. We may use the information you provide in exchange for these financial incentives to send you messages, market future Products, and for other purposes as noticed from time to time.

How The Incentive Is Reasonably Related To The Personal Information Provided

Our free sample program is based upon our reasonable but sole determination of the estimated value of the personal information California residents provide, which takes into consideration, without limitation, estimates regarding the anticipated revenue generated from such information, the anticipated expenses which might be incurred in the collection, storage, and use of such information in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under applicable law.


By providing your personal information when signing-up for a free sample, you affirmatively agree to share your personal information to receive a free sample. If you wish to opt-out of the program, do not submit the personal information.

Right to Withdraw

If you wish to withdraw your information, you may submit such a request by sending an e-mail to

Notice at Collection

To learn more about the categories of personal information we have disclosed for a business purpose about California residents in the past 12 months, please see What Information Do We Collect About You & How Do We Use It and How Do We Share Your Information sections above.

Notice of Sale

BioFilm does not sell the personal information of California residents. We also do not have any actual knowledge of selling the personal information of any California resident who is 16 years or younger.


California residents have certain rights under the CCPA, including the right to access, delete, and to non-discrimination. To learn more about these rights, please see Your Choices above.

Do Not Track

Our Sites may, from time to time, collect information about your online activities, over time and across different Website and applications. When you use our Sites, Third Parties may also collect information about your online activities, over time and across different websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Sites currently do not change the way they operate based upon a “Do Not Track” or similar signal. You may, however, disable certain tracking as discussed in Your Choices section.


Our Sites are not intended for children under the age of 18. We do not knowingly collect or use any information from individuals under the age of 18. If you are a parent or guardian who has discovered that your child under the age of 18 has submitted his or her information without your permission or consent, you can ask us to remove your child’s information by contacting us at


We may change this Privacy Notice from time to time. Any and all changes will be reflected on this page, and where appropriate and consistent with applicable law and regulation, provided to you in person or by another electronic method. The effective and last updated date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy.


To request a copy of this Privacy Notice in an alternative format, please contact us at the information provided below.

Contact Us

If you have any questions about this Privacy Notice, please contact us at:
BioFilm, Inc.
3225 Executive Ridge
Vista, CA 92081